Shipping policy

 

Where do you ship?

 

We are based in the United Kingdom & ship our wallpapers worldwide*.

Samples of all wallpapers and fabrics are also available to purchase worldwide.

All international wallpaper roll orders are dispatched DDP, meaning all import duties and taxes are paid for and no further charges will be due to the customer upon delivery. Your basket total will update to reflect this.

We are working with our shipping partners to offer this same service for our samples & fabric lengths & will update our FAQs with more information in due course.

*We currently do not ship wallpaper rolls to Italy; please visit our Where to Buy page to find our international partners.

 

What are your shipping options?

 

UK Shipping

There are three delivery options to choose from at the checkout:
1. Express Delivery – Your order will be delivered the next working day if placed before 2pm Monday-Thursday*
2. Standard Delivery – Your order will be delivered in 2-3 working days via one of our courier partners
3. Select London Postcodes Same Day Diamond Service Delivery – Your order will be delivered the same working day if placed before 4pm Monday-Friday. Please see FAQ > Diamond Service for more details.

Please note, we are currently dispatching orders Monday-Friday 9am-2pm. Any orders placed after 2pm will be dispatched the next working day.

*We cannot guarantee next day delivery to the following postcodes: Aberdeen AB; Perth DD8-11; Shetland & Orkney KW15-17 & ZE1-99; all Channel Island postcodes; Oban PA61-78, HS9-99, PH36-40-44, & PA80; Kilmarnock KA27-28 & HS1-8; Inverness IV36-56, IV1-32, AB37-38, AB55-56, PH19-26, PH30-35, & KW1-14; BFPO, BFPO 01, BFPO 999; Isle of Man IM1-99; Isle of Wight PO30-PO41; Scilly Isles TR21-25; and N.Ireland BT1-99
If ‘Express Delivery’ is selected for these areas it will take a minimum of two working days.
We do not ship on weekends or public holidays in England.

 

International Shipping

Express Delivery – Your order will be delivered with all duties and taxes paid within 1-3 working days, depending where you are in the world.

 

Samples

Orders for all wallpaper & fabric samples can be purchased nationwide as well as internationally. These are posted by Royal Mail within the UK and should arrive within 2-4 working days. International samples are shipped with DHL and should arrive within the following timeframes: Europe 3-5 working days, Rest of the World 5-7 working days. 
If you have any queries regarding samples please email us at diamond.service@cole-and-son.com. Please note, international samples may be subject to import duties and/or taxes, we are working with our shipping partners to change the service we use to send these & will update our FAQs as soon as this is in place.